Privacy Policy

Thank you for choosing Al Rahim Group for your bulk storage needs.

At Al Rahim Group, we recognize and respect everyone’s personal data. This comprehensive Privacy Policy outlines how we collect, use, and safeguard your personal information when interacting with our website and services.

This Privacy Policy (herein also referred to as ‘Policy’) describes the types of information Al Rahim Group, its subsidiaries, and affiliates (collectively, ‘Al Rahim Group’ ‘we,’ ‘our,’ or ‘us’) collect through our websites, including this website.

We will only process your personal data according to this Policy and the General Data Protection Regulation (‘GDPR’).

If you cannot access this Policy due to a disability or any other impairment, please contact us using the details below. We will supply the information you need in an alternative accessible format.

Personal Information we collect

When you request services or communicate with us, we collect personal information, including but not limited to your name, contact details, and company information. This information is obtained through interviews, correspondence, telephone and facsimile, email, via websites, or from third parties.

We collect personal information to provide services and marketing. We may use personal information for secondary purposes where such use is reasonably expected.

When we collect personal information, we will explain why we are collecting it. By sharing personal information, you consent to having your information handled per this Policy.

Types of information Al Rahim Group may collect:

• Names, job titles, contact and address details
• Information in identification documents
• Government-issued identification numbers
• Bank account details
• Internet Protocol (IP) address
• Payment details
• Photographic images
• Any additional information provided to us directly through our website or indirectly through the use of our website
• Information provided to us through customer service

In some circumstances, Al Rahim Group may collect sensitive information to provide specific services or for recruitment purposes. All such information remains confidential.

How we collect and manage personal information

Generally, Al Rahim Group collects personal information via phone, in person, or email.

On occasion, it may be necessary to collect personal information from a third party. Al Rahim Group may collect information from another Al Rahim Group member, from previous employers, or from a public record.

We may also collect and use health and other personal information to ensure the health and safety of our employees.

We also receive and collect personal information through our site. This includes your name, postal address, telephone number, and email address, as well as less obvious information, e.g., browser and device data, and internet or network activity information, such as activity on our sites, data collected through cookies, and other technologies, and additional information that is generated through your use of the internet to access our websites.

The purpose of collecting this data is to optimize your experience. This also helps us improve the site’s functionality by creating statistics and developing new, enhanced, or modified products and services.

Holding personal information

Al Rahim Group has security measures to protect the personal information we collect and hold. These steps include security passes to enter our offices and storing files in lockable cabinets, password protection for accessing our electronic IT system, restriction of access, firewalls, etc.

Personal information or information will not be released without permission except as prescribed by law. Personal information is destroyed when it is no longer needed.

Purposes for which we may hold and use personal information:

• For identity verification
• For recruitment and administrative purposes, including processing payment transactions
• For employment and staffing
• When engaging service providers, contractors, or suppliers
• To provide and enhance professional services
• To respond to requests or queries
• To maintain contact with our clients and other contacts
• To keep our clients and other contacts informed of our services and industry developments
• For seeking feedback from customers
• To meet any regulatory obligations
• To update our records
• To process and respond to any complaints

If any information we hold needs to be corrected, complete, or accurate, you can request to amend it. To do so, please contact us by email, and we will take reasonable steps to correct or update the information.

Children’s Privacy

Our website is not directed to children under 18. We do not knowingly collect personal information from children under 18 without obtaining parental consent. If you believe we have collected such data, please contact us.

Changes, Updates, and Complaints

Kindly revisit the Privacy Policy periodically and stay aware of any changes and updates. In the event of material modifications, Al Rahim Group will make reasonable efforts to notify you of the change and obtain your consent where legally required.

Any complaints about a potential breach of privacy should be made at the contact information below.

Contact Information

Phone: +92 21 32851045-46

Email: gmterminals@alrahim.com

Address: 49, Oil Installation Area, Keamari, Karachi.